CIO / Digital Transformation Leader

A proven technology leader with 25 years of experience delivering enterprise-wide strategies, architecture, and applications that impact the bottom line. He has mentored and developed high performance teams supporting global 24x7 operations. He is recognized for his vision, creativity, and contributions to lead digital transformations leveraging web, mobile, public/private cloud, and Software as a Service (SaaS) applications.

Examples of transformations include: 

• As CIO, delivered technology solution to streamline processing over 170 client programs. Evaluated current and future processes; developed business case and stakeholder engagement strategy and oversaw software development and client conversion. The solution reduced SLA target by 30% and reduced processing time by 40%. 

• Led the transformation of reservation management capability globally. Evaluated current processes and developed single system including implemented CRM across 3 international call centers. Oversaw the IT architecture and development of a SaaS transaction system. Succeeded in reducing calls into network by 15%, delivering $50k savings.

Developed solution to cross sell between various business lines. This included architecture to support “tokens” allowing customers to use services in ways that were personalized to them. Developed consolidated client reporting across lines of business. Succeeded in delivering a high performing and scalable solution that increased sale values by 10%.